Eloise Clutch

Processing Time

We process all orders within 2-3 business days (excluding holidays). Packages can be tracked using the supplied tracking number in your shipment confirmation email. Please ensure that your shipping address is accurate as we are not responsible for orders lost in the mail, incorrectly supplied addresses or unclaimed or refused packages.

Shipping Cost

Are automatically calculated during checkout. After adding items to your cart, proceed to the checkout page where you will be offered shipping options and their prices.

Shipping Speed

All orders are processed, verified, and shipped within 1-3 business days.
After your order has been shipped, the estimated arrival time is:
Priority Mail 2-4 business days.
Priority Express Mail within 1-2 business days (Guaranteed within 2 business days).
USPS standard shipping is 3-5 business days.

We are pleased to provide an exchange or store credit within 7 days of receiving your order. 

To be eligible for store credit or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. No refunds will be given.
 
 To start an exchange/store credit, you must contact us at vsj@flyvsj.com. Items sent back to us without first requesting a return/exchange will not be accepted. If your item(s) are accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs.

You can always contact us with any exchange/store credit questions at vsj@flyvsj.com

Damages and Issues

Please inspect your order upon reception and contact us immediately (within 7 days) if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return shipping will only be paid by Fly VSJ if the return is a result of our error (wrong merchandise received or defective item). Otherwise, the customer is responsible for all return shipping.

Non-Returnable Items

To qualify for an exchange or store credit, you must meet the following requirements:

1. Merchandise must be unworn and unwashed and have all tags attached. We cannot accept returns of items that have been worn, soiled damaged, and without tags still attached.
2. Sales items cannot be returned for store credit.

NON-RETURNABLE ITEMS INCLUDE FORMAL DRESSES, SEQUINED WEAR, BODYSUITS, HATS, MASKS, GLASSES, JEWELRY, ACCESSORIES, RESORT/SWIMWEAR, INTIMATE APPAREL, AND ITEMS THAT HAVE BEEN MARKED AS ON SALE.

We reserve the right to refuse any returns that do not meet our requirements including signs of wear, the smell of fragrances, and smoke.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure that you get what you want is to return the item you have, and once the return is approved and accepted, make a separate purchase for the new item.

Exchanges/store credits will be processed within 3-4 business days. You will be notified via email once processed.